Sample Help Desk Resume

Sample Help Desk Resume Help Desk Resume Develop a help desk resume that clearly demonstrates your ability to provide efficient technical support relevant to the potential employer's needs. Get noticed as a help desk specialist who is able to solve problems efficiently and achieve the right results. Help desk jobs are as much about dealing effectively with people as they are about technical know-how. Adapt the help desk resume objective examples to effectively show the company that you can handle all the specific job requirements and meet their help desk position needs. HELP DESK RESUME EXAMPLE YOUR FULL NAMEYour mailing addressYour phone numbersYour email address Objective Examples:Seeking a position as a help desk technician in a demanding work environment.To secure a position of help desk specialist where my technical problem-solving skills are well utilized. Objective StatementExample 1A skilled help desk professional with over X years experience providing user support and solutions in high demand work environments. Expertise includes: Proven track record of efficiently diagnosing and resolving complex customer issues within agreed time scales. In-depth knowledge of a range of software applications and operating systems. An independent and results-driven worker with a strong commitment to increasing staff productivity. Example 2A solutions-focused help desk specialist skilled in providing rapid, in-depth customer support. Relevant skills include: Proven ability to diagnose problems, find the root cause and supply lasting solutions. Extensive end-user training experience. Experienced in communicating complex information in an easily understood format to a diverse customer base. Proficient in a number of operating systems and applications. A solid reputation for professionalism and responsiveness. Work ExperienceHelp Desk SpecialistThe Company, Chicago, ILJanuary 2016 - Datediagnose, troubleshoot and resolve a wide range of software, hardware and network issues provide technical support for X number of diverse users nationally handle an average of X calls per dayresolve X% of calls within company's X-minute requirementprioritize and escalate issues where requiredinstall, configure and modify hardware and software to ensure optimal performanceplan and lead training sessions for new and existing usersmonitor, log and track all phases of help desk supportHelp Desk SupportAtlantic Corporation, Chicago, ILAugust 2011 - December 2015provided first-tier support and troubleshooting for technology products and applications performed physical set up of desktop hardware and softwareserved on team installing hardware and software upgradesmanaged inventory and tracked all hardware and software used Education and QualificationsDe Paul University, Chicago, ILBA degree in Computing, 2011Microsoft Certified Solutions Expert (MCSE)Apple Certified Macintosh Technician (ACMT) Technical Skillsplatforms: Windows 10, Mac operating system, Unix, NetWare Serversapplications: MS Office, Norton Internet Security, Bitdefender Total Security, VMwarestrong knowledge of LAN, WAN and VPNsolid knowledge of IT Help Desk system Core Competenciesorganizational and planning skillscritical thinking attention to detailcommunication skillscustomer-service orientationproblem analysis and resolutionadaptabilityflexibilitystress toleranceconflict resolutioncollaborative skills ReferencesAvailable on request. Help desk duties, responsibilities and skills Insert your own job information into the structure of this help desk resume sample. Get help from the help desk job description Help desk resume keywords Make sure your resume gets past the applicant tracking system by using the right help desk resume keywords. Carefully review the job posting to determine the essential job requirements and use the keywords that match these requirements in your resume. These will include: technical skillsknowledge and experience qualifications and certifications core competencies Help desk resume pages